Desktop & End User Support
Most of our work happens directly at the desk. We swap faulty devices, set up new laptops, deal with printers and docking stations, and fix the faults that cannot be resolved remotely.
- Replacement of laptops, desktops, monitors and peripherals
- First-time setup, imaging and handover to the user
- Printers, scanners, docking stations and meeting room technology
- User accounts, standard software and permissions to your specification
- Documentation inside your own ticket system
Network & Infrastructure
From a single access point to structured cabling in a new building. We install, configure to your specification and find faults where they physically occur.
- Installation and configuration of switches, routers and access points
- Patching, cabling and labelling of network cabinets
- Wi-Fi surveys and measurement reports
- Fault finding in VLANs, cabling and handover points
- Site connections and rebuilds during live operation
Smart Hands & Data Centre
When your team cannot travel, we are your hands and eyes in the data centre. We work strictly to your instructions and document every step.
- Racking, cabling and labelling
- Hardware swaps: disks, power supplies, modules
- Console access and supervised maintenance windows
- Inventory, photo documentation and real-time feedback
- Overnight and weekend work available
IMAC & Rollouts
Install, move, add, change. When many devices must be swapped or distributed in a short window, we plan it through with you and work site by site.
- Hardware rollouts across multiple sites
- Replacement of legacy devices including data migration
- Office moves and workstation relocations
- New site builds from cabling to first login
- Asset capture and handover records
IT Asset Disposal
Decommissioned devices are a data protection risk for as long as they sit in storage. We collect them, erase the media verifiably and pass the hardware into certified recycling.
- Collection at your site by arrangement
- Media erasure with certificate
- Certified recycling and disposal record
- Itemised list of collected assets
Engineers on Demand
Sometimes you are simply short of hands. We provide engineers for weeks or months who fit into your processes and work in your ticket system.
- Onsite engineers for fixed-term projects
- Holiday and sickness cover for your IT team
- Support during migrations and rollouts
- German and English speaking engineers
- Subcontracting for MSPs and system integrators