Onsite & Field Services
Engineers at your site, scheduled or at short notice.
- Desktop and deskside support
- Hardware swaps and first-time setup
- Onsite fault resolution
- Recurring scheduled visits
We put certified engineers at any site in Germany. Desktop support, networks, smart hands and rollouts, from Level 1 to Level 3, with no long-term contract required.
Engineers available across all of Germany
Book a single service or take the whole package. We size the scope around your sites and your ticket volume.
Engineers at your site, scheduled or at short notice.
Build, change and troubleshoot physical infrastructure.
Many devices, multiple sites, one fixed plan.
Extra capacity for weeks or months.
You raise the requirement, we send a suitable engineer. One-off, project-based, or ongoing as an extension of your own IT team.
Fault resolution on workstations, laptops, printers and peripherals. Deskside support delivered directly at your users' desks.
Installation, configuration and troubleshooting of switches, access points, routers and cabling. Includes Wi-Fi surveys with measurement reports.
Racking, cabling, hardware swaps and remote eyes in the data centre. We work strictly to your instructions and document every step.
Install, move, add, change. We replace legacy devices, build new workstations and roll out hardware across sites to a fixed plan.
Collection, GDPR-compliant data erasure and certified recycling of decommissioned equipment, including erasure and disposal certificates.
Extra hands for weeks or months. Our engineers work inside your processes and your ticket system.
Our engineers are spread across the whole country. That means we don't drive across Germany to reach you, we send someone who already works in your region.
This cuts travel cost, shortens response times and makes recurring visits predictable. For fixed sites we agree response times in writing.
We assign every job to a level, so you know which skill set arrives and what it costs.
Standard cases resolved directly at the desk.
Cases that need deeper system and network knowledge.
Complex environments, migrations and escalations.
Not every visit needs a specialist, and not every case is solved by swapping a device. That is why we cover the complete chain from Level 1 to Level 3.
Whatever is not solved at one level moves up, fully documented. You keep the same point of contact with us throughout.
We work in all 16 German federal states. Metropolitan areas at short notice, rural sites scheduled by arrangement.
Work outside business hours, at weekends or overnight is available by arrangement. For recurring assignments we agree fixed response times in writing.
Your site is not listed? We travel there too, and we will tell you honestly how quickly that can realistically happen.
Every sector has its own access rules and cost of downtime. We adapt the process and the engineer profile accordingly.
POS systems, scales, scanners and branch networks. Visits before opening or after closing hours.
Smart hands, racking, hardware swaps and supervised maintenance windows to your specification.
Industrial PCs, handheld scanners, label printers and network equipment on the shop floor.
Workstation support, moves, meeting room technology and hardware swaps during operation.
We are your hands onsite in Germany when your own team cannot travel. Also available as a subcontractor.
Workstations and network equipment in practices and facilities, respecting operations and data protection.
Four steps, no surprises on the invoice.
Tell us the site, the problem and your preferred window. By form, phone or WhatsApp, whichever is faster for you.
You receive a fixed price or an hourly rate with a travel arrangement, in writing, so both sides have the same expectation.
A suitable engineer arrives at the agreed time, reports to your contact on site and works through the agreed scope.
After the visit you get a short write-up: what was done, what is still open and what we recommend.
We cover all 16 federal states. In metropolitan areas such as Berlin, Hamburg, Munich, Cologne, Frankfurt and Stuttgart we are usually onsite at short notice. Rural sites are scheduled by arrangement.
It depends on the location. In metropolitan areas same-day or next-business-day visits are normal. Where you need guaranteed response times, we agree them in writing in advance.
No. You can book a single visit. For ongoing support we can agree fixed terms on request, without tying you into a long-term commitment.
Yes. Our engineers work in both German and English. This matters in particular for international clients and MSPs who need coverage inside Germany.
Yes. A share of our work is subcontracting for IT providers and MSPs who have no engineers of their own in Germany. We work inside your ticket system and to your process.
We work with hourly rates plus a travel arrangement, or fixed prices for defined packages. You receive a written quote before every assignment.
Tell us briefly where and when you need support. We normally come back to you the same working day.
Call us and in five minutes we will tell you whether we can reach you.